Error: Please enable JavaScript in your browser before using this site. These Terms, along with any additional terms and conditions incorporated herein, constitute the entire understanding by and between Northwestern Medicine and you with respect to the matters contained herein. If you access an App via a mobile device or tablet branded by Apple, Inc. ("Apple") and running Apple's iOS (an "Apple Device"), the following terms ("Apple Terms") are hereby made part of these Terms: If these Apple Terms conflict with any other provision of these Terms, then the Apple Terms control with respect to access and use of the Digital Services via an Apple Device. You can ask us for a list (accounting) of the instances we have shared your health information for six years prior to the date you ask, with whom we shared it, and why. To exercise any of these rights, please contact us using the contact details set out under the "Contact Us" heading below. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided. As we expand throughout Chicagoland, it’s important that all of our caregivers, regardless of location, have shared, real-time, secure access to your chart to help ensure your care is effective, coordinated and safe. If You Don’t Have an NM MyChart Account You Can Sign Up For One 11. Use of the On-Site Directions functionality is at your sole risk. If you cannot obtain the Adolescent's approval a parent or guardian can submit a request for a Minor Proxy account that … These communications may include operational notices about your Account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. The license granted to use an iOS App is limited to a non-transferable license to use the App on an Apple Device that you own or control and as permitted by the usage rules set forth in the App Store Terms of Service. We are pleased to announce that UT Southwestern is now offering care at our new location in Frisco. Additional Information for Individuals in the European Economic Area (“EAA”) In addition to the aforementioned information, the following information applies to any individual located in the EEA. These Terms affect interstate commerce and the enforceability of this Section shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. King did not respond when asked how many Northwestern Medicine patients use MyChart. Who has access to medical records? Applicable law may not allow the limitation or exclusion of liability or certain measures of damages. MyNM Patient Portal (NM MyChart) Adolescent Proxy Request Form If you have any questions about Services or these Terms, please contact us: 1-855-HLP-MYNM (1-855-457-6966) or Patient Relations, Northwestern Medicine 201 E. Huron Street, Chicago Illinois 606011. Northwestern Medicine Corporate Health/Occupational Health records are obtained from the Occupational Health Department by completing the authorization form found here. We may face any threat of legal claim and in that case, we may need to apply a "legal hold" that retains information beyond our typical retention period. Please note that this Privacy Policy describes your information practices with respect to your use of the Services. Our Digital Services may allow you to upload, store and share content, including messages, texts, photos and other materials (collectively, "User Content"). Request access to any data held about you; Request data held about you to be erased, provided the data is not required by Northwestern Medicine to perform a contract, protect its rights, interests or those of a third party, defend against a legal claim or to comply with applicable laws or regulations; Prevent or restrict processing of data which is no longer required; and, Request transfer of appropriate data to a third party where this is technically feasible. By accessing or using the Services, you consent to our collection, use and disclosure of your information in accordance with this Privacy Policy and Terms of Use. You further agree that: (a) designated donations and any applicable transaction fees will be charged to the credit or debit card or other payment method you designate; (b) all payments will be processed through Northwestern Medicine's designated third party payment processor; and (c) all processed donations may be final and non-refundable. Remove, alter or tamper with any copyright, trademark or other proprietary rights or legal notices contained in any Content obtained from the Digital Services. You are responsible for all activity in your Account. In the case of an ACH Transaction rejected for insufficient funds, we may at our discretion attempt to process the charge again at any time within 30 days. To that end, based on your mobile device settings, when your mobile device is connected to the Internet, either (a) the Updates will automatically download and install or (b) you may receive notice of or be prompted to download and install available Updates. MyNM Patient Portal (NM MyChart) Adult Proxy Request Form If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services. In order to use our On-Site Directions functionality, you must download one of our Apps on a compatible device that is enabled for cellular or wireless internet connection. is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent; would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any applicable law; may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; impersonates, or misrepresents your affiliation with, any person or entity; contains any private or personal information of a third party without such third party's consent; contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or. MyChart® licensed from Epic Systems Corporation, © 1999 - 2020. By agreeing to these Terms, both you and Northwestern Medicine are waiving the right to a jury trial on certain Disputes that may arise. In order to give you access to the best healthcare, we moved to a better MyChart and are bringing your health information into one place. As such, we do not take responsibility for any User Content provided through the Digital Services. Note that you can revoke your consent at any time by changing the settings on your device. You agree that any communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. All trademarks, trade names and logos appearing on or through the Digital Services are owned or licensed by us. Northwestern Medicine grants you a limited right to use the Digital Services for your personal use. Use or attempt to use another User's Account without authorization from that user and Northwestern Medicine. Transfer of Personal Data Outside of the EEA. For the duration of time that we are legally obligated to keep the information. With your permission, we will send the notification based on the geo-location of your mobile device relative to the facility where your appointment is scheduled. The "Northwestern Medicine" name and logo and all other Northwestern Medicine names, marks, logos and other identifiers are trademarks and service marks of Northwestern Medicine. Regina J. Kim, MD is a physician associated with Northwestern Medicine. Any collected information that is Protected Health Information is governed by, and will be used and disclosed solely as permitted by Northwestern Medicine's Notice of Privacy Practices, not this Privacy Policy. is, in our sole judgment, objectionable or that restricts or inhibits any other person from using or enjoying our Digital Services, or that may expose Northwestern Medicine or others to any harm or liability of any type. You agree that we may send you notice via email to the email address you have provided, and we are not responsible for your failure to receive notice if email is quarantined by your email security system (e.g., "junk" or "spam" folder) or if you fail to update your email address. What is an access code? If, however, you are able to demonstrate that the costs of arbitration will be prohibitive for you as compared to the costs of litigation, Northwestern Medicine will pay as much of the filing, administration and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive for you. Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days An electronic medical record is the electronic version of a paper chart that is shared within a single facility, such as a doctor’s office or a clinic. You can communicate with your child’s provider or a nurse, request prescription refills, review your child’s health history and more—online, anytime! If you have questions related to activating or logging in to MyChart, call 763-581-7899 to talk to our MyChart support staff (available 24 hours a day, 7 … If you have any questions about how we treat your Protected Health Information, please review the Notice of Privacy Practices. If the patient is 18 years of age or older and wishes for a parent or guardian to become, or remain, a proxy account holder, the patient and the proxy must complete an … your access to or use of the Digital Services, or the Content; your violation of any of the provisions of these Terms; any activity related to your registration by you or any other person accessing the Digital Services through your Account, including, without limitation, negligent or wrongful conduct; or. To obtain radiology images, please contact the facility where the images were performed. If Northwestern Medicine wishes to process any special categories of Personal Data as set out in Article 9(1) of the GDPR, it may do so when necessary for scientific research purposes, medical diagnosis, or the protection of vital interests. We retain Personal Data for as long as is necessary to accomplish the purposes set out in this Privacy Policy, unless a longer period is required under applicable law or is needed to resolve disputes or protect our legal rights. Thus, when a minor patient reaches age 12, restrictions will be placed on MyChart access for parents until he/she reaches age 18. You and Northwestern Medicine agree that these Terms and any Dispute between you and Northwestern Medicine relating to your use of the Digital Services will be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict-of-laws provisions. For iOS > For Android > Manage your appointments Schedule or request your next appointment, or view details … As a resident of the EEA, you are also entitled to direct any complaints in relation to our processing of your Personal Data to your national or local data protection authority (i.e., your Supervisory Authority). For example, we collect information when you: create an account or profile, use the interactive areas and features of the Services, subscribe to a newsletter or email list, participate in a survey or events, pay a bill, make a donation, apply for a job, request customer or technical support, or otherwise communicate with us. You may need to register for a MyChart Account ("Account") to access some or all of our Digital Services. For those requesting access for another Adult (18 yrs and older) or an Adolescent (12 to 17) patient's NM MyChart account, the patient's signed consent will also be required in order to be granted access. When you access and use a Linked Third-Party Service, you are subject to that third party's terms and conditions of use and privacy policy and you agree that Northwestern Medicine is not responsible for and has made no representations or warranties, express or implied, regarding any Linked Third-Party Service and that Northwestern Medicine shall have no liability relating to such Linked Third-Party Service. You are solely responsible for any charges at the parking lot you use. View your medical records, plan a visit, contact your care team, find a doctor, and more with the Northwestern Medicine app for Android. As we expand throughout Chicagoland, it’s important that all of our caregivers, regardless of location, have shared, real-time, secure access to your chart to help ensure your care is effective, coordinated and safe. Identify the facility where records are being requested, If you have an upcoming appointment, please specify the date the records are needed. No, this is NOT my service area. We do not share information with healthcare organizations outside Northwestern Medicine without patient consent. You agree, however, that our liability, and recoverable damages, will be limited to the maximum extent permitted by law. Other websites may also reference or link to our Services. When we refer to the Website, Apps, and Operations together, we will call them the "Services." Please read the following sections carefully because they require you to arbitrate certain disputes, claims, suits, actions, causes of action, demands or proceedings against any Northwestern Medicine Parties that in any way arise out of or relate to the operation, or your use, of the Digital Services or Content (except for disputes that arise from Health Care Services) ("Disputes") and limit the manner in which you can seek relief from us in such Disputes. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password. We do not guarantee that the Digital Services are compatible with any particular operating system, browser, mobile device or other software or equipment. Frame or otherwise create a browser or border environment around any page or content of the Digital Services, or deep-link to any internal page or area of the Digital Services. If a payment is not successfully settled and you do not edit your payment method information, you remain responsible for any uncollected amounts and authorize us to continue billing the payment method, as it may be updated. Termination will not limit any of our other rights or remedies. MyChart provides online access to a portion of the patient electronic medical record stored in Northwestern Medicine's electronic health record system ("Epic EHR System"); the entire patient medical record is not available through MyChart. These Terms inure to the benefit of and will be binding upon our and your permitted successors and assigns. Northwestern Medicine and its corporate affiliates, each in its own capacity, acts as a "Data Controller" under the GDPR. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Under the GDPR, in certain circumstances, an EEA-resident Data Subject has certain individual rights with respect to the Personal Data that we hold about them. Emancipated minors may be given proxy access to another individual's MyChart account on a case-by-case basis. Because these websites are not controlled by Northwestern Medicine, we are not responsible for the third party websites. Always drive cautiously according to road conditions, traffic laws, and local ordinances governing the use of mobile devices while operating a motor vehicle. If you do not agree to all of these Terms, including the mandatory arbitration and the class action waiver described below, you may not access or use the Digital Services. Additionally, for clarity, the term "Health Care Services" includes the professional health care services provided to you by your Provider, but does not include general information and resources that Northwestern Medicine or a health care provider makes generally available on the Digital Services. your violation of any third party right, including any intellectual property right, publicity, confidentiality, property or privacy right. This license may be revoked and terminated by us at any time and for any reason. If you live outside the tri-state area mentioned above we will be unable to serve you. If you have sent an insufficient amount of funds to complete the Transaction, we may in our discretion cancel the entire Transaction or fulfill a partial Transaction using the amount of funds available, but we have no obligation to alert you to the insufficiency. MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy. Anyone with access to your login name and password would be able to access confidential medical information, read your messages, and send new messages as if that person were you. If the patient has a proxy, the proxy must agree, and the patient (other than minor patients) or the patient's personal representative must complete enrollment and consent forms permitting such access from time to time. Any rights, claims or actions you may have in respect of a Linked Third-Party Service can only be brought directly against the provider of that Linked Third-Party Service. She is an excellent doctor - professional, caring, knowledgeable and thorough. For the period of time necessary to fulfill the purposes of the business process in the public interest and for any period of time that may be required to document the public interest or business process under applicable law. If you want to change or update your payment method information, you can do so at any time by logging into your Account. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results View your results and your doctor's comments within days-- No need to wait for a call or letter If any term, clause or provision of this Section is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this section will remain valid and enforceable. Please visit our site HERE for a list of providers and services or call (469) 604-9000 to schedule an appointment. Northwestern Medicine is a leader in quality healthcare and service, bringing together faculty, physicians and researchers to support and advance that care through leading-edge treatments and breakthrough discoveries. What Information Does Northwestern Medicine Collect? We may assign or delegate any of our rights and obligations under these Terms. Northwestern Medicine offers a wide range of classes, events and support groups throughout the year – in your local community – to help you live a healthier, happier and more informed life. You may update, correct or modify information about you at any time by logging into your online account or by contacting us at 855-HLP-MYNM (855-457-6966) or by email at mychart@nm.org. If you are located outside of the United States and access the Digital Services or submit your Personal Information to us, U.S. law may not offer the same privacy protections as the law of your jurisdiction. The term of the proxy authorization for an adult patient begins on the date of the patient's signature on a proxy designation form. We may say “no” to your request, but we will tell you why in writing, usually within 60 days of your request. This Privacy Policy discloses how we gather, use and disclose information about you when you access or use our website located at www.nm.org (the "Website"), the My NM mobile applications (the "Apps"), and/or through our general business operations, excluding about our employees and through our medical and healthcare services ("Operations"). Either you or we may terminate our relationship with regard to the Digital Services at any time, with or without cause. The new system will also enable: What is an electronic health record? Return to Top Who do I contact if I have further questions? You access and use a Linked Third-Party Service solely at your own risk. Kronos Help: 847-467-7606 / payroll-time@northwestern.edu IT Support Center (assistance with MFA): 847-491-4357 / consultant@northwestern.edu Related … Any provision that must survive in order to give proper effect to the intent and purpose of these Terms shall survive termination. Northwestern Medicine continues to invest in the latest technology to provide world-class care. Northwestern Medicine offers a wide range of classes, events and support groups throughout the year – in your local community – to help you live a healthier, happier and more informed life. We may modify, suspend, or discontinue any aspect of the Digital Services at any time without prior notice. The term of the proxy authorization for a minor patient under the age of 12 begins when a parent or legal guardian acting as a proxy activates the patient's MyChart account. • Review test results, medications, immunization history, and other health information. In addition, we may deactivate, terminate or suspend your account at any time: (a) if we, in our sole discretion, determine that you are or have been in violation of these Terms; (b) if we, in our sole discretion, determine that you have created risk or possible legal exposure for Northwestern Medicine; (c) in response to requests by law enforcement or other government agencies; (d) upon discontinuance or material modification of the Digital Services, or (e) due to unexpected technical issues or problems. An electronic health record system is technology that healthcare providers use to access and update a patient’s medical and health information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section below. Northwestern Medicine continues to invest in the latest technology to provide world-class care. That means that the specialist you see in Chicago, for instance, can securely view the same information about you as your primary care physician can in the suburbs. With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. Northwestern Medicine is committed to protecting the privacy of children. The types of information we may collect from you include: Information We Collect Automatically When You Use the Services. Apple is not responsible for addressing your or any third-party claims relating to an iOS App and/or use of an iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that an iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. For the avoidance of doubt, these Terms do not apply to your receipt of health care services ("Health Care Services") from your Northwestern Medicine health care provider ("Provider") even if your Provider delivers Health Care Services to you via the Digital Services. Authorized Relative Certification Form But, to the extent permitted by applicable law, we exclude all warranties. Where your Personal Data is processed by Northwestern Medicine or third parties outside of the EEA, we will ensure that appropriate safeguards are in place to adequately protect your Personal Data, as required by applicable law, if the recipients are not located in a country with adequate data protection (as determined by the European Commission). By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law. What’s the difference between an electronic health record and electronic medical record? How Does Northwestern Medicine Use Information? Any unauthorized use, reproduction or distribution of the Digital Services or Content is strictly prohibited and may result in termination of the license granted herein, as well as civil and/or criminal penalties. Enter your information to view your statements. To protect your privacy, you will need a personalized access code to sign up for NM MyChart. Our Services may reference or provide links to third-party websites. July 25, 2019. You will indemnify, defend, and hold harmless the Northwestern Medicine Parties from and against any and all claims, causes of action, demands, liabilities, losses, costs or expenses (including, reasonable attorneys' fees and expenses) arising out of or relating to any of the following matters: Northwestern Medicine reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. MyChart provides online access to a portion of the patient electronic medical record stored in Northwestern Medicine's electronic health record system ("Epic EHR System"); the entire patient medical record is not available through MyChart. Please direct any questions, complaints or claims with respect to an iOS App to Northwestern Medicine at the contact information provided below. The free MyNM health app offers an array of tools and resources for both Northwestern Medicine patients and visitors. You understand and agree that we do not provide any warranty with respect to the Digital Services. You are responsible for all charges (including data and messaging charges) related to your use of the Digital Services through your device. Portions of the App may not properly operate if you do not install all Updates, so we encourage you to promptly install all updates. Once on campus, visitors can search the custom campus maps to learn about the facility with indoor maps and turn-by-turn directions inside of our facilities. However, the patient's revocation will not affect any releases of information that were made prior to processing the revocation request in reliance on these Terms. Radiology images are available to you on a computer disc (CD). Any messages you send to us in MyChart may be routed to an appropriate person for handling, and someone other than the patient's physician may be involved in addressing requests. Rights that you would have if you went to court, such as access to discovery, may be unavailable or limited in arbitration. You and we agree to the following rules relating to any arbitration proceeding: You and Northwestern Medicine waive any right to bring Disputes before any court of law, (except in the case of an Appropriate Use Dispute, Small Claims Dispute, or IP Injunctive Dispute). If you and Northwestern Medicine cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the receiving party, then either you or Northwestern Medicine may, as appropriate and in accordance with this section, commence an arbitration proceeding or, solely in the case of an Appropriate Use Dispute, Small Claims Dispute, or IP Injunctive Dispute, file such action in court. You may stop the collection of this information at any time by changing the settings on your mobile device, but note that some features of our Apps may no longer function if you do so. Accordingly, the exclusions and limitations set forth above may not apply in their entirety to you. Authorization for Release of Medical Information FAQ MyChart is a communication tool offered to our patients (and their proxies) only as a convenience. The arbitrator will have the power to grant whatever relief would be available in court under law or in equity (including attorney's fees) and any award of the arbitrator will be final and binding on each of the parties. Our notice to you will be sent electronically in accordance with the section titled "Accounts, Account Security, and Communication Preferences", and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the Dispute, (y) a description in reasonable detail of the nature or basis of the Dispute, and (z) the specific relief that we are seeking. In that case, we will retain the information until the hold is removed, which typically means the claim or threat of claim has been resolved. A patient (or personal representative) can request that another individual be granted proxy access to the patient's MyChart account. But the number could be fairly high. Once a minor patient reaches age 18, MyChart access to the proxy account holder will be automatically revoked, and the patient may set up their own account. What is a guarantor? If you visit our Digital Services or contact us from outside of the United States, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to the United States; and (ii) that by using our Digital Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with our Digital Privacy Policy. The electronic record is the property of Rush Copley and the information displayed in MyChart is not the complete medical record. A printed version of these Terms and of any related notice given in electronic form shall be admissible in arbitral, judicial, or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Northwestern Medicine may process Personal Data subject to its own legitimate interests, such as to facilitate treatment; to schedule appointments; to offer support programs; to offer community initiatives; to promote scholarly research; to develop, administer and support research; to operate, evaluate and improve our business; to process donations; to support our recruitment activities; to process job applications; or to facilitate a sale of assets or merger or acquisition. Further, the waivers set forth in this section are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law. For more info, read the FAQ Note: Swedish , PacMed , and Kadlec have affiliated with the Providence family of health facilities, along with other great local partners. You acknowledge and agree that the above limitations of liability, together with the other provisions in these Terms that limit liability, are essential terms and that Northwestern Medicine would not be willing to grant you the rights set forth in these Terms but for your agreement to the above limitations of liability. The arbitrator will not, however, have the power to award punitive or exemplary damages, the right to which each party hereby waives. Please use the links below to jump to the sections of our Privacy Policy to learn more: What Information Does Northwestern Medicine Collect? For radiology image requests, please allow 48 hours. 18. Review the latest information about the virus, Authorization for Release of Medical Information Form, Authorization for Release of Medical Information FAQ, MyNM Patient Portal (NM MyChart) Adult Proxy Request Form, MyNM Patient Portal (NM MyChart) Adolescent Proxy Request Form, MyNM Patient Portal (NM MyChart) Minor Proxy Request Form, The Office of National Coordinator’s The Guide to Getting & Using Your Health Records, The ability to pre-register for appointments, The ability to update current medications and allergies, Improved safety due to system alerts for medication interactions, Enhanced privacy and security of medical data, Improved communications with care teams via the MyNM Patient Portal and the MyNM. To comply with transparency or other public reporting obligations; and. By creating an Account, you also consent to receive electronic communications from Northwestern Medicine (e.g., via email, text message, or by posting notices to the Digital Services). Get Access to Your Account in 3 Easy Steps: Complete our short online enrollment form; Choose a delivery method for your access code; Use your access code to get access to your account You should be aware that this Websites and Apps are not intended or designed to attract children. You should not rely on the On-Site Directions functionality in the event of an emergency. Our Digital Services may offer functionality to help you locate parking lots near Northwestern Medicine facilities, and may offer functionality where you can mark the location where you park. The Health Information Management department can assist you with obtaining copies of your medical records from our facilities. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of the Terms. Except for Disputes (i) arising out of or related to a violation of Appropriate Use of the Digital Services ("Appropriate Use Dispute"); (ii) in which either party seeks to bring an individual action in small claims court and that qualifies to be filed in small claims court ("Small Claims Dispute"); or (iii) in which either party seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including copyrights, trademarks, trade names, logos, trade secrets or patents ("IP Injunctive Dispute"), you and Northwestern Medicine agree to arbitrate all Disputes between you and us. When you access or use the Services, the types of information we may automatically collect about you include: How Does Northwestern Medicine Use Information? We collect information you provide directly to us. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. MyEEHealth includes MyChart - plus, you can schedule appts, find a doctor, check wait times & more! For help with MyChart or urgent health concerns, call 678-843-8600. Yes, this is my service area. Waivers are effective only if in writing and signed by us. The Digital Services are limited to providing location of such parking lots, but do not track parking availability, and may not have up-to-date pricing for each lot. The patient authorizes us to provide the patient's proxy with access to any of the patient's information available through MyChart, including, if applicable, information related to the diagnosis and treatment of mental illness, developmental disabilities, sexually transmitted diseases, HIV test results, genetic testing results and substance use disorders. We encourage our users to be aware when they leave our Services to review the privacy policies posted on each and every website that collects personally identifiable information. In order to activate a Loop, you will receive an email from your provider which includes an invite link. Northwestern Medicine offers a wide range of classes, events and support groups throughout the year – in your local community – to help you live a healthier, happier and more informed life. Log in to your MyChart account! In particular, you may have the right to: Additionally, in the circumstances where you may have provided your consent to the collection, processing and transfer of your Personal Data for a specific purpose, you have the right to withdraw your consent for that specific purpose at any time. Northwestern Medicine uses the information about you for various purposes, including to: Please note, use of your protected health information is explained in the Notice of Privacy Practices , not in this Privacy Policy. We are not required to agree to these requests. All other record requests will be provided to patients via the MyNM Patient Portal, email, or paper format. The message and response may become part of the patient medical record. GetWell Loop is intended to help improve the experience of patients by assisting in their engagement with their health care team such as providing information and resources about your appointments. Resources Contact Us As we expand throughout Chicagoland, it’s important that all of our caregivers, regardless of location, have shared, real-time, secure access to your chart to help ensure your care is effective, coordinated and safe. The arbitrator also does not have the power to vary the class action waiver provisions. A patient’s medical record resides in this system and includes demographic information, vital signs, medications, medical history, immunizations, lab results, radiology reports and more. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. As part of our ongoing effort to improve world-class, compassionate care for you and your family, Northwestern Medicine is improving our electronic health record systems. It may be also necessary for Northwestern Medicine to process Personal Data to establish, exercise or defend against fraud, illegal activity, and claims and other liabilities, including by enforcing the Terms of Use that govern the services we provide. We're making changes to improve your experience. For those requesting access for another Adult (18 yrs and older) or an Adolescent (12 to 17) patient's NM MyChart account, the patient's signed consent will also be required in order to be granted access. You hereby waive any right to claim that such location is an inconvenient forum and covenant not to sue us in any other forum. If you cannot obtain the Adolescent's approval a parent or guardian can submit a request for a Minor Proxy account that … For a more complete description of your patient rights under the Health Insurance Portability and Accountability Act, please review the Notice of Privacy Practices that corresponds to the location where you are a patient. Visiting these other websites is at your own risk. Note that location data may not be accurate. In this section, we identify the lawful ground we rely on for processing Personal Data. Northwestern Medicine may process Personal Data for scientific or historical research purposes, or statistical purposes in the public interest, as authorized by applicable law. Log in to MyNM Register as a new user on MyNM NM MyChart Is Now MyNM The Office of National Coordinator’s The Guide to Getting & Using Your Health Records. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right and license to access and use the Digital Services and Content solely for your personal, non-commercial use; provided, however, that such license does not include any right to (a) sell, resell our Digital Services and the Content; (b) copy, reproduce, distribute, publicly perform or publicly display Content, except as expressly permitted by us or our licensors; (c) modify the Content, remove any proprietary rights notices or markings, or otherwise make any derivative uses of our Digital Services and the Content; (d) use any data mining, medical robots or similar data gathering or extraction methods; and (e) use our Digital Services and the Content other than for their intended purposes. Northwestern Medicine processes Personal Data to fulfill our contracts with our business partners and service providers, such as for rendering payment or communicating with health care professionals or consultants. Note that our Digital Privacy Policy does not describe how we treat your Protected Health Information. If you are accessing or using our Digital Services on behalf of another person, you represent that you are authorized to accept these Terms on that person's behalf and that the person agrees to be responsible to us if you or the other person violates these Terms. Rest assured we do not share your information with healthcare organizations outside Northwestern Medicine without your consent. We will include all the disclosures except for those about treatment, payment or healthcare operations, and certain other disclosures (such as any you asked us to make). To the fullest extent permitted by applicable law, you release Northwestern Medicine and the other Northwestern Medicine Parties from responsibility, liability, claims, demands, and/or damages of every kind and nature, in any way arising out of or related to the operation, or your use, of the Digital Services or any Content that in any way arise out of or related to the acts or omissions of third parties ("Third Party Disputes"). Decompile, disassemble, reverse engineer, or otherwise attempt to discover or derive any proprietary software code or information associated with the Digital Services. Such links do not constitute or imply Northwestern Medicine's approval, sponsorship or endorsement of any Linked Third-Party Service. In addition, we do not collect personally information from any person known by Northwestern Medicine to be a child under the age of 13. Revisions are effective and binding when posted on the Digital Services. Welcome to NM MyChart! You must not transfer any of your rights or obligations under these Terms to anyone else without our prior written consent.    Apple Device Additional Terms. It is your responsibility to select a robust password and to prevent disclosure of your login and password, and to change your password if you feel that its security has been compromised. If you have any questions about this Privacy Policy or concerns about the way Northwestern Medicine processes your information, or require assistance in managing your privacy choices, please get in touch with us at: Northwestern Memorial HealthCare Corporate Compliance and Integrity 541 N. Fairbanks Chicago, Illinois 60611 compliance@nm.org 312.926.4800. The Apps may offer functionality to help visitors and patients find their way around the Northwestern Medicine campus. Use the Digital Services in any manner that could interfere in any way with the operation of the Digital Services or any server, network or system associated with the Digital Services, including by: hacking, mail-bombing, flooding, overloading, or making "denial of service" attacks; probing, scanning or testing the vulnerability of the Digital Services or any server, network or system associated with the Digital Services; breaching or circumventing firewall, encryption, security or authentication routines; accessing data not intended for you, or accessing another's account that you are not expressly authorized to access. Yes, this is my service area. Northwestern Medicine may from time to time, in its sole discretion (without obligation), develop and provide updates for our App, which may include upgrades, bug fixes, patches and other error corrections and/or new features (collectively, "Updates"). We reserve the right to change our Terms at any time. Please select the option below that best describes you. © 2020 by Northwestern Medicine® and Northwestern Memorial HealthCare. You may unsubscribe from receiving marketing or other commercial emails from us by following the instructions included in the email. The more researchers know about what makes each of us unique, the more tailored our health care can become. § 1 et seq. These Terms are important, contain legal obligations and affect your legal rights, so please read them carefully. Minor children ages 12 through 17 will be eligible to participate in the full spectrum of MyChart services with provider approval. The proxy will be able to access the patient's MyChart account and all of the information in the account, including the ability to download, print, email and provide access to the information to others. Your healthcare information - anytime, anywhere. MyChart is a free, online service that connects you to your provider’s office 24 hours a day. Authorization for Release of Medical Information Form (English | Spanish) There are many facilities around the country that use MyChart for communicating with their patients. When our physicians, pharmacists, nurses and specialists are connected to the same electronic health record system, they can make more informed decisions that can lead to better health outcomes. Primary care physicians, specialists, surgeons, pharmacists and other medical staff can securely access a patient's health information to make better decisions. For a reasonable period of time based on the particular interest, taking into account the fundamental interests and the rights and freedoms of the Data Subjects. If you “Do not have an account” you can enroll in NM MyChart. Requests for medical records may take up to 30 days to process. Except for this limited license granted to you, we reserve all other rights. CDC Multi-language Resources on COVID-19 Except as described in the section titled Changes to these Terms, these Terms may not be amended unless in writing by us. You agree that Northwestern Medicine has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. If you pay for a service or healthcare item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Such purposes may include scientific research. Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. You and Northwestern Medicine each consent to the personal jurisdiction of these courts and waives any and all objections to the exercise of jurisdiction by these courts and to this venue. You may receive messages, test results, and other communications through MyChart. Stay on Top of Your Health With MyNM MyNM is a convenient way to manage your health care, allowing you to access your medical records, communicate with your care team, schedule an appointment, pay your bill and more. Sign in to MyChart Want to use a saved credit card or bank account? The form can be emailed to nmocchealth@nm.org or faxed to 312.926.9071. For more information about Mercy Care, visit mercyatlanta.org. In order to grant proxy access, the patient (or personal representative) who is requesting proxy access for another individual must complete a proxy designation form. For clarity, all Updates are part of the App and subject to these Terms. By making a donation, you agree that Northwestern Medicine makes no representation as to whether or not your donation is personally tax deductible or eligible for tax credits. When permitted by law, we may also send you promotional communications via email, including newsletters, special offers, surveys and other news and information we think will be of interest to you. If you use the Services after we post changes to this Privacy Policy, you accept and agree to be bound by the changed policy. Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms with respect to any iOS App, and that, upon your acceptance of these Terms, Apple has the right (and deemed to have accepted the right) to enforce the Terms against you with respect to the iOS App as a third-party beneficiary thereof. It is not the intent of these Terms to limit Northwestern Medicine's liability beyond what is permitted by applicable law. We will say “yes” unless a law requires us to share that information. Access to the complete patient medical record may be requested through the procedure described in the Notice of Privacy Practice. When you initially enroll in MyChart, you will have the opportunity to create a personal login name (called MyChart ID) and a password. If you access or use MyChart via the Apps, we may offer functionality to help expedite the check-in process for your upcoming appointments by sending a push notification to your mobile device asking if you would like to check-in to your upcoming appointment when you arrive at the facility. Those patients will need to click on the “Access NM MyChart” button and follow the directions. Northwestern Medicine continues to invest in the latest technology to provide world-class care. Upon your request, we may send you information about Northwestern Medicine via email. Although Northwestern Medicine reserves the right to review or remove all User Content on the Digital Services, we do not necessarily review all of it. If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting information. If a Dispute arises between you and us relating to the Digital Services or these Terms, you and we agree that the Dispute shall be resolved by final and binding arbitration administered by the American Arbitration Association under its rules for consumer arbitrations ("AAA Rules"). I have already recommended Dr. Kim to two people! Engage in any harassing, threatening, intimidating, predatory or stalking conduct. I have an access code I … Except for the license you grant below, as between you and Northwestern Medicine, you retain all rights in and to your User Content. How to request hospital radiology images How to obtain copies of your medical records for all Northwestern Medicine locations, Forms You agree to use the Digital Services in accordance with all applicable laws and to be solely responsible for your conduct while accessing or using our Digital Services. MyChart is your secure, private connection to your Mercy Care health records. We began the multi-year technology upgrade process in 2018, and all of our facilities will be using the integrated electronic health record system by the end of February 2020.    Appropriate Use of the Digital Services. For help with MyChart or urgent health concerns, call 678-843-8600. As used here, "Northwestern Medicine", "we", "us" or "our" means Northwestern Memorial HealthCare and, where appropriate, its corporate affiliates, including but not limited to Northwestern Memorial Hospital, Northwestern Medicine Lake Forest Hospital, Northwestern Medical Faculty Foundation (d/b/a Northwestern Medical Group), Northwestern Memorial Foundation, Northwestern Medicine Central DuPage Hospital, Northwestern Medicine Delnor Hospital, Central DuPage Physician Group (d/b/a Northwestern Medicine Regional Medical Group), Northwestern Medicine Kishwaukee Hospital, Northwestern Medicine Valley West Hospital, Marianjoy Rehabilitation Hospital, Rehabilitation Medicine Clinic, Inc. (d/b/a Marianjoy Medical Group), Northwestern Medicine Huntley Hospital, Northwestern Medicine McHenry Hospital, Northwestern Medicine Woodstock Hospital, and Centegra Physician Care. The patient understands that the information in MyChart is obtained from the patient's electronic medical record in our Epic EHR System and may include information from any providers or third parties. Notice to Northwestern Medicine shall be sent by certified mail or courier to Northwestern Memorial HealthCare, 211 East Ontario Street, Suite 1800, Chicago, Illinois 60611.    Northwestern Memorial HealthCare Corporate Affiliates. Manage Your Health: MyNM is the secure patient app for Northwestern Medicine featuring MyChart … With MyChart you can: Northwestern Medicine Lake Forest Hospital, Northwestern Medicine Central DuPage Hospital, Northwestern Medicine Regional Medical Group, Northwestern Medicine Kishwaukee Hospital, Northwestern Medicine Valley West Hospital. The last date these Terms were revised is set forth at the top of these Terms. With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf; In response to requests from local, state, provincial or federal law enforcement officials, any judicial, administrative or similar proceeding or order, such as a subpoena if we believe disclosure is in accordance with, or required by any applicable law; If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Northwestern Medicine and others; To investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Services' rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper; In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; Between and among Northwestern Medicine and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; For recruitment in research studies. These Terms automatically terminate when you fail to comply or if we reasonably believe that you have not complied with any term or condition of them. In the event that you register for GetWell Loop, you agree to any additional GetWell Loop terms which will be provided to you upon invitation. We may also notify you by sending an email notification to the address associated with your Account or providing notice through our Digital Services. MyNM's MyChart is the secure patient portal website for Northwestern Medicine. You also waive any rights you may have with respect to Third Party Disputes under any other statute or common law principles that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release. Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University. You also agree to these Terms when you access or use the Digital Services as a guest user (e.g., if you pay a bill via the Digital Services as a guest user). These Terms of Use (the "Terms") describe the terms and conditions on which Northwestern Memorial HealthCare and its corporate affiliates listed below (collectively, "Northwestern Medicine", "we", "us" or "our") provide access to, and govern the use of, our website located at www.nm.org (the "Website"), the MyNM mobile applications (the "Apps"), and the services and functionality known as MyChart ("MyChart", and together with the Apps and the Website, the "Digital Services") to you (users of the Website, MyChart and the Apps). With MyChart you can: • Communicate with your care team. You also agree that we may send you notice through the Digital Services or your Account. Learn More about Classes and Events It’s safe, secure, convenient, and easy to get started. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS App and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter — view your results and your doctor's comments within days In addition, to the extent you access services or content provided by YouTube through the Digital Services, you agree to be bound by the YouTube Terms of Service located at: https://www.youtube.com/t/terms. MyNM Patient Portal is available anytime For non-urgent questions, please send a message to your child's care team via the MyNM Patient Portal. To request a personal MyChart account, an individual must be at least 12 years old. Northwestern Medicine may also process Personal Data for purposes that are compatible with those described above. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to any iOS App. The health system is a popular choice for Chicago-area patients. Please be aware that Northwestern Medicine does not control, endorse, screen or approve, nor are we responsible for, the privacy policies or information practices of third parties or their websites or mobile applications. You agree that we are not liable to you or any third party for any modification, suspension, or discontinuance of any feature or component of the Digital Services. In the event that you have questions about GetWell Loop, please ask your health care provider. By providing a credit card or other payment method that we accept, you represent that you are authorized to use that payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your bill (including any applicable taxes and other charges) or donation (each, a "Transaction"). However, even if you opt-out of receiving such communications, we retain the right to send you non-marketing communications (such as important transaction information, or changes in website or mobile application terms). Provide, maintain and improve our Services and provide you with relevant information; Send you technical notices, updates, security alerts and support and administrative messages; Respond to your comments, questions and requests and provide customer service; Communicate with you about products and services offered by us and others, and to provide news and information we think will be of interest to you; Plan, administer and coordinate events, community groups and outreach activities; Process financial assistance applications and donations; Monitor and analyze trends, usage and activities in connection with our Services; Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Northwestern Medicine and others; Maintain appropriate records for internal administrative purposes; Process applications for employment, fellowships, and grants; and. With MyNM, you can: • Access your health information and lab results • Securely message your physician via MyChart If you have traveled to/from these countries within the past 30 days, or have been in close contact with someone with COVID-19 and have a fever or respiratory illness (fever, cough or shortness of breath), call your doctor's office or local public health department for further direction.. Community Healthcare System wants you to be … Guarantor ID. If you need assistance obtaining an authorization form or have any further questions about release of your records, please call 877.973.2673 (877.9.RECORD) and press option 2 to speak with a representative. Most web browsers are set to accept cookies by default. If Northwestern Medicine wishes to process any special categories of Personal Data as set out in Article 9(1) of the GDPR, Northwestern Medicine may obtain your explicit consent for such processing. If you wish to deactivate your account, please email us at mychart@nm.org, but note we may continue to store information about you as required by law or for legitimate business purposes. Contact Us In the event of any third party claim that an iOS App or your possession and use (in accordance with these Terms) of an iOS App infringes that third party's intellectual property rights, Apple will not be responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim. Because of these requirements, we cannot offer the full spectrum of services to parents of minor patients in this age category unless the minor approves Proxy access to the parents. We seek to use reasonable physical, technical, and administrative measures designed to protect personal information within our organization. 6. For example, we may say “no” if it would affect your care. Northwestern Medicine reserves the right to change this policy from time to time without notice, so please check back periodically.
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