Assisted Network Administrator and IT Manager in server and network administration tasks. Assisted remote clients with VPN connectivity and Citrix access. Set up and managed user accounts, configured network printers. Reported any purchase orders of software and hardware to supervisor. Adept at maintaining key systems and correcting issues. Engineered solutions for [company name] employee's technology problems by providing computer support for: computer hardware, software and peripherals, networking equipment and VoIP Phones. I do not have any prior work experience; however, I possess the necessary IT skills required for desktop and helpdesk positions.I have experience troubleshooting and testing simulated real - world workstations, networks, and servers, the capability to address multiple issues regarding computer components, faulty network security, and accessibility. Provided training to system users and new technicians. Coordinated the floor planning and location of all communication devices throughout over 100 departments within the [company name], Establish Prescription Monitoring Program (PMP) Accounts for both Medical Professional/Non-Medical Professionals, for the Bureau of Narcotic throughout New York State. NOAA/NMFS. Build custom firewalls using Linux. Professional Summary. Managed ticketing system and prioritized tickets. Now, here’s how to write a head-turning IT specialist resume step by step: 1. Find out what is the best resume for you in our Ultimate Resume Format Guide. Review computer output to ensure that it is accurate and routed correctly. Performed upgrades on existing computer systems to include server 2003, 2008. Implemented a support methodology for UW BYOD plans. Integrated CAP for UW Digital signs to display emergency messages. Monitored company computer systems to ensure that the flow of data was running smoothly at all times. Consulted with customers via telephone to gather their proxy votes for different specialized campaigns. Create and manage user accounts in (but not limited to) Active Directory, Office 365, Google Apps, Interaction Administrator and proprietary customer database software. Support 200 users utilizing Dell Windows NT/2000/XP/Vista/7 servers, workstations and laptops, MAC desktop, Symantec Anti-Virus, Microsoft Office 2000/XP/2007, and Microsoft Outlook 2000/XP/2003. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. Provided service for inbound and outbound telephone technical support to assist customers with establishing, maintaining and using a connection to ZiaNet. Assisted clients with the usage of proprietary software. Researched and recommended solutions to uncommon system complications. Install, repair, and maintain computer network systems Create and maintain email and data distribution system Troubleshoot and resolve problems Create and maintain users account for all workstations Provide backup support for functional servers Computer Network Specialist Zen Software Solutions, Boston, MA May 2010 – March 2012 Troubleshooting in ADSL, dial-up and wireless internet connections. ● Analyzed hardware and software to determine when it was more cost-effective to upgrade.● Performed regular system performance checks and identified any potential issues.● Coordinated with network administrators to identify system maintenance needs.● Maintained a daily log of system performance and noted any abnormalities.● Kept records of all repairs and upgrades. © 2020 Job Hero Limited. Involved in setting up a website for abstract submission and review using WordPress for McNair, Responsible for managing a team of 5 student assistants which involves assigning and supervising, Responsible for the imaging, deployment and ongoing maintenance for over 500 Dell and Gateway laptops assigned to students and staff at the school, Create, manage and deploy multiple hardware images for school environment, Provide mentoring and training support to participants in student helpdesk in basic repair and customer service, Pilot hardware and software solutions for school environment, including pilot programs with Dell Tablet PCs, group policy settings and Sanako classroom management tool, Developed helpdesk procedures for ticketing, managing inventory, tracking repairs. Diagnosed hardware and software problems, and replaced defective components. A desktop support resume example better than 9 out of 10 other resumes. Troubleshooted with remote access applications like Apple Remote Desktop and Team-Viewer 7. Gained expertise in: Windows XP, Windows 7, Windows 8.1, Windows 10, Office 2007, Office 2010, Office 2013 and Powershell. Customer Support Coordinator. Installed and configured operating systems and applications. Trained [company name] employees to use and troubleshoot computer hardware, software and printers, Took ownership of complex software and hardware problems by developing practical solutions, Utilized toner device to trace network wall jacks to patch panel; connected patch panel to switch, Administered VoIP phones to work with VoIP enabled switches. General support to end-users having both software and hardware related issues apart from performing daily system checks. Handled desk side and remote technical support for inbound customer call center and alarm monitoring center. Maintained and supported Microsoft Small Business Server 2008. Created technical and how-to documentation for support staff and clients. Installation/Upgrade new hardware and software, researching new hardware/software to implement in the network, Answered user inquiries regarding computer software and hardware operation to resolve problems. Loaded computer tapes and disks, and installed software and printer paper and forms. Updating and maintaining deployment operations. Ordered, installed, established and registered over 10,000 Voice Over Internet Protocol (VOIP) phone systems throughout the [company name]. Skillfully identify and isolated hardware and software problems and provide appropriate solutions for customers. Configured and installed software on the TCS2 handheld device. Coordinated Computer and Mobile devices for integration to on site server. Provided technical assistance to computer system users. 2012), PeopleSoft (Fast and GEMS) and Adobe (Acrobat & Creative) platforms. Pick a Proper Format for Your IT Specialist Resume . Based on our most successful example resumes, these professionals should showcase throughout their job applications computer proficiency, customer service orientation, patience, communication and interpersonal skills, time management and teamwork. Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Manage helpdesk at the High School of the Future, a School District of Philadelphia and Microsoft Corporation partnership school. Build network cables, performing or ensuring proper installation of cable, operating systems, and appropriate software. Install LAN networks with connectivity to Austin, Atlanta, and Houston data. ● Performed troubleshoot to identify and correct system issues.● Researched software products and made recommendations for upgrades.● Ensured that all systems were operating efficiently.● Developed innovative strategies to reduce downtime. Configured, updated, and supported many popular software applications based on Microsoft (XP/Win7 OSs as well as MS Office 03/07/10/365), Intuit (QuickBooks Ent. Achieved Excellence in Performance Award in 2013 from [company name] Commissioner Wayne Ingersoll. Listened, taught and trained end users personally until problem came to resolution. Performed duties as an Administrator setting up e-mail account (Lotus Notes), user account and granting access using Active Directory/Novell Directory Services. Utilized VM Converter to convert physical machines into virtual machines. Management of 2003 MS Servers (DNS, Active Directory, SQL) and Siemens digital phone system. Ex... Summary: Technical support professional with extensive IT background. Configured and administered network, printer, database, backup, and file services on Windows 2003/2008 servers including hardware and software upgrades. Conferred with network users about how to solve existing system problems. Computer Support Specialist, Communities in Schools- Educational Technology Group, Philadelphia, PA, Nov 2005 - Jun 2010 Game Advisor, GameStop , Abington, PA, Nov 2002 - Mar 2005 Sous Chef, Aramark , Fort Washington, PA, Dec 1999 - May 2003 Coordinated with university professionals from all of the Office of Research's divisions in order to assist the vice president of research in support of 180+ employees. Setup Audio/Video for Department Meetings. August 2011 to Current Mercy Medical Center － Des Moines, IA. Company has 2000 users, about 500 users at three sites in the Dallas area and 1,500 users at 300 sites nationwide. Monitored VoIP system performance and administered phone extensions and voice mailboxes. Increased Service Center satisfaction rating from approximately 28% to 90% within two years. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Computer Technical Support Specialist Candidate should be properly created. Developed training materials and procedures, and/or train users in the proper use of hardware and software. 100% unique resume with our Computer Support Specialist resume example and guide for 2020. Provide support to to users on all approved computer applications and hardware. Objective : Information technology (IT) professional with more than 15-years of experience in the defense and space industry supporting business critical systems and programs with a focus on technical service delivery, training, and ongoing support; who is looking for an opportunity in information assurance or systems administration. This shows you the keywords and phrases those hiring for tech support positions use in describing their jobs. Applied diagnostic techniques to identify issues, and recommend effective solutions. Configure & maintain laptop for remote use. Installed conduit, category 5 UTP and coaxial cabling, RJ-45 terminations, installed hardware and configured home and business networks. How to write a desktop support resume that lands more interviews. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. With a wide range of responsibilities, it is important to be sure to include all of them in your CV so that you have a competitive job application. Exercised a sound knowledge of web client, email client and operating system software in order to assist the customer in operating and understanding ZiaNet services. How to describe your experience on a resume for a desktop support specialist to get any job you want. Answered questions and resolved computer problems for clients in person, via telephone or from a remote location. Assisted in all Windows 7 issues during migration to updated software. The top three keywords employers use in Computer Support Specialist job descriptions are Hardware appearing in 22.76% of postings, Help Desk Support 20.4%, and Information Technology appearing in 10.91%. Scheduled and ensured delivery of time sensitive information. COMPUTER SUPPORT SPECIALIST. Installed and performed repairs to hardware, software, and peripheral equipment. Aided and ensuring hardware/software compatibility; and coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Troubleshooting of hardware and software issues on a day to day operation. Managed user accounts, imaged and replaced computers, configured and installed peripherals. Computer Support Specialist Resume Example Resume Score: 80%. Provided images and back up restorations via Symantec Ghost 11.0 and Acronis software suite. Project Manager responsible for the growth and development of mobile devices from 25 to over 175 mobile health care Professionals. Supervised company wide update to Windows 7 Operation System. Related: Computers and Technology,Technical Support. Maintained record of daily data communication transactions, problems and remedial action taken and installation activities. Responsible for encrypting laptops with Win Magic. Dedicated to helping job seekers find work during the pandemic. Technical support Liaison for Mobile health care Professionals. Resolved pc desktop and networking issues via remote desktop support application. Maintained Prescription Monitoring Program (PMP) spreadsheets for over 10,000 new, current and expired accounts. ● Coordinated with end-users to resolve performance issues.● Identified and resolved hardware and software issues.● Established and implemented mitigation strategies.● Provided support to key networks and systems. The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. Prepared evaluations of software or hardware, and recommend improvements or upgrades. Specialize in cost-effective preventative maintenance and system monitoring. Computer Support Specialist II. Network Support Specialists troubleshoot and resolve computer and software issues. Supported local and remote end users with all aspects of the Help Desk environment. Performed off-site and on-site services, assist co-workers, performed daily data entry and record keeping of tasks. Installed and troubleshot Windows 2000/XP OS, Microsoft Office, Cisco/Nortel VPN client, Symantec Corporate Anti-Virus, AS400 client, and many other business critical applications. Constructed a hybrid cluster/Linux lab for UW Math department. Veteran Computer Repair Technician offering eight years of experience delivering on-site and remote repair services. Love this resume? Computer Support Specialist Resume will help you define yourself as a Computer Support Specialist. Provision and configure VOIP phones in Interactive Intelligence system. Balanced technical demands for both patient care and administrative units, Prioritized and expedited critical patient care troubleshooting (e.g. Troubleshoot Network systems in the UW Residential network including wireless. Lead Technician for setting up Active Directory accounts. Computer Support Specialist Resume. Installed hardware upgrades such as memory, hard drives, power supplies and motherboards. Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Working as a computer support specialist can be a challenging job that requires a mastery of both technical and social skills. Ensured that all necessary changes were made to resolve customers' problems with their accounts. Prioritized projects in order to improve efficiency of time management, Executed projects per supervisor's request, Advised clients on how to maintain computer stability and reliability, Evaluated client needs, problems, solutions and instructed clients on how to use their devices at home without assistance, Monitored equipment and worked with Help center to ensure timely repair, Maintained classroom server and technology equipment inventory in order for classes to run smoothly, Installed new PDA device software in over 50 different classrooms and assisted teachers in using these devices. Worked with staff to problem solve and create viable solutions with models and presentations of results, Tested and debugged applications and functionality prior to deployment, Monitored employee activity and usage and modified code to ensure applications functioned as planned. Remotely assist employees with computer issues for 26 different branches. Built a Virtual Center server to manage virtual machines and templates within the Esxi 5.0 cluster. Especially considering you have such a short time to impress anyways. Troubleshoot and resolved end-user issues related to computer desktop applications such as Microsoft Office, Internet Explorer, Microsoft Lync, Citrix and Adobe. Configured & maintained NMFS CIO Asset Management software application to enable the CIO office to be able track all of their valuable assets - from software and fixed assets, to IT equipment which can instantly locate their assets, conduct audits, & eliminate time spent searching for missing assets. Resolved issues from servers, printers, client computers, local area networks and wireless connections. A desktop support engineer is also frequently called upon to install new software or software updates on employee computer workstations. Experience: 4 yrs 10 mo. In this template, you can easily showcase your skills, abilities, experience, everything you like. Assisted with configuration and updating school's website. No problem. IT Support Specialist, Associate Resume Examples & Samples Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Install and configure non-standard operating systems for customers such as Linux, Xenserver Hypervisor. Maintained & supported NMFS's remote Annapolis Office by providing hardware, software & network support for 35 Annapolis users & IT equipment. Provide technical expertise to clients and other IT staff alike. Crafting a Computer Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Test new hardware and software suitability for future deployments. Manipulating, cleansing & processing data using Excel to create reports. Maintained & configured workstations and servers running in a Windows Active Directory Network. Network Operating System includes Windows NT/2000/2003 Server. Maintained the local area network scanners & printers to ensure. Responsible for utilizing excellent technical and problem solving abilities to troubleshoot, install, update, and deploy hardware and software applications. Computer Technician Resume . Replaced all outdated computers and hardware to optimal performance. Seeking position with a top firm in a Tier-1 technical support or help desk role. Travels to off-site locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations. Planned PC and software deployment, upgrades and moves. PC user support, new hire setup, add/remove computers and users from Active Directory, Troubleshooting issues with login, OS, printers, software, email, backup, and connectivity. Executed daily operations of traveling to customer locations, completing service call, billing information, communicating with dispatch, filling out proper paperwork and faxing or emailing information to headquarters. Summary: Veteran Computer Repair Technician offering eight years of experience delivering on-site and remote repair services. Computer Support Specialist Resume Sample. Use our Job Search Tool to sort through over 2 million real jobs. Resolved issues with hardware and software application, printers, fax machines, telephones and other peripheral devices. TCP/IP protocols with 3Com Fast Ethernet Interface Cards. How to Employ the Job Description in Your Technical Support Specialist CV. Provided assistance with installer development from multiple vendors to be used with SCCM for the UW lab system. Answer user's inquiries regarding computer software and hardware operation to resolve problems. Provided hardware, software & network support for Dept. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills within a Tier-1 technical support … Provided technical assistance and support to end users on PC and peripheral equipment, Computer And Electronics Engineering Technology, Oversaw the daily performance of computer systems. Setup equipment for employee use, ensuring proper installation of operating systems and necessary software. Configured, installed and supported desktop/laptop PC's with peripherals including individual desktop printers (HP, Xerox, Seiko, Brother, and Canon), network multifunctional machines (Canon, Xerox, Ricoh and Lanier). Created and edited users in Active Directory, Lync Server 2013 and Microsoft Exchange. Support specialists are depended upon to walk customers through problems with their computers, networks and peripherals, while at the same time speaking in … If you have the space to include it, you should. Supports and maintains end user requirements, including troubleshooting, account maintenance and training. Responsibilities include answering students and teachers computer problems. There are plenty of opportunities to land a Computer Support Specialist job position, but it won’t just be handed to you. Troubleshooting, Support, and Repair of facility Computers, Assist in Replacing school district's 3COM Hubs and Replacing with Cisco Switches, Installed, Supported and Updated Novell Client over Windows 98, ME, and XP, Setup and Network Cafeteria Point of Sales Computer Systems, Onsite Installation and Support of Microsoft Products such as Windows and Office. 54.07% of Computer Support Specialist job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Install, configure operating systems. Coordinate information sharing to RIS/PACS personnel, department management, Radiologists, IT, ad other Medical Imaging information systems users. Provided assistance as in-house helpdesk and technical support by phone and in person to facilities staff. Performed hardware and software installations in 60 local offices, Completed work and installation of software for new state of the art Multiple Listing System running on client-server technology, Coordinated and managed service contracts with outside vendors for hardware service, Performed troubleshooting for hardware or software problems for PC-based systems in 60 sales offices and corporate staff headquarters, Assisted in setup of Novell Network linking five property management offices, Prepared invoices for payment for computer services, Developed and maintained equipment inventory, Assisted users with problems via telephone help desk, Troubleshoot hardware, software, network interface and other problems, Identified and resolved application software problems and questions, Install software, troubleshoot & maintained network software, Daily backups of the File and Application servers, Answered user inquiries to resolve computer software/hardware operation problems, Entered commands and observed system functioning to verify correct operations and detect errors, Set up equipment for employee use, performed or ensured proper installation of cables, operating systems, or appropriate software, Developed training materials and procedures and trained users in the proper use of software/hardware.

computer support specialist resume

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computer support specialist resume 2020